TITLE: Concierge Second Shift 3-10PM
The ideal person selected for the concierge position will be responsible for being the first impression of Chateau Madeleine. Responsibilities include operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. This position serves as a support person to residents and administrative office. There will be administrative tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
o Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
o Fills out Sales Inquiry cards for Sales.
o Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
o Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
o Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
o Coordinates resident's reservations.
o Receives, sorts, and routes mail, and maintains and routes publications.
o Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
o Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
o Performs other clerical duties as needed, such as filing, photocopying, and collating.
o Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director.
o Collects money for meal tickets, etc.
o Administrative tasks as assigned.
o May perform other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
o High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
o Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and priorities and be organized in a fast-paced environment.
o Must enjoy working with the elderly and able to accept constructive criticism.
o Ability to interact with residents who are highly susceptible to common illness without posing additional health risks and must maintain a professional appearance.
o Knowledge of and demonstrated skills in general office procedures.
o Strong organizational skills; oral and written communication skills.
o Able to project a professional image.
- Works primarily indoors in a climate-controlled setting.
- Team Members may be exposed to blood and/or body fluids with potential exposure to hazardous materials and infectious diseases.
- Possible exposure to unpleasant odors.
- Possible exposure to chemicals as identified in the MSDS Manual.
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the Team Member is regularly required to stand and walk. The Team Member is frequently required to use hands to handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to stoop, kneel, crouch, or crawl. The employee must have the ability to lift and /or move up to 20 pounds independently and up to 100 pounds with assistance of a second employee and/or mechanical devices. Must be able to push up to 350 lb. (wheelchair). Specific vision abilities required by this job include close vision and distance vision.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Chateau Madeleine LLC
Company Website: www.suntreeseniorliving.com
(if you already have a resume on Indeed)