Chateau Madeleine LLC

Concierge for Chateau Madeleine in Suntree area

Location

Melbourne, FL

Type

Part Time

TITLE:    Concierge Second Shift 3-10PM              

FLSA:    Non-exempt                                          

 

 

POSITION SUMMARY

 

The ideal person selected for the concierge position will be responsible for being the first impression of Chateau Madeleine. Responsibilities include operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. This position serves as a support person to residents and administrative office. There will be administrative tasks.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

The following duties are normal for this position.  This list is not to be construed as exclusive or      all inclusive.  Other duties may be required and assigned.

 

o Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.

o Fills out Sales Inquiry cards for Sales.

o Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.

o Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions    to appropriate staff.

o Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

o Coordinates resident's reservations.

o Receives, sorts, and routes mail, and maintains and routes publications.

o Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

o Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.

o Performs other clerical duties as needed, such as filing, photocopying, and collating.

o Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director.

o Collects money for meal tickets, etc.

o Administrative tasks as assigned.

o May perform other duties as assigned

 

 

 

QUALIFICATIONS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Educational Requirements and Experience:

 

o High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

 

Knowledge, Skills and Abilities:

o Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and      priorities and be organized in a fast-paced environment.

o Must enjoy working with the elderly and able to accept constructive criticism.

o Ability to interact with residents who are highly susceptible to common illness without posing additional health risks and must maintain a professional      appearance.

o Knowledge of and demonstrated skills in general office procedures.

o Strong organizational skills; oral and written communication skills.

o Able to project a professional image.

ENVIRONMENTAL ADAPTABILITY

  • Works primarily indoors in a climate-controlled setting.
  • Team Members may be exposed to blood and/or body fluids with potential exposure to hazardous materials and infectious diseases.
  • Possible exposure to unpleasant odors.
  • Possible exposure to chemicals as identified in the MSDS Manual.

 

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to stand and walk. The Team Member is frequently required to use hands to handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to stoop, kneel, crouch, or crawl. The employee must have the ability to lift and /or move up to 20 pounds independently and up to 100 pounds with assistance of a second employee and/or mechanical devices.  Must be able to push up to 350 lb. (wheelchair). Specific vision abilities required by this job include close vision and distance vision.

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.suntreeseniorliving.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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OMB Control Number 1250-0005
Expires 1/31/2020


Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilitiesi. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.


How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.


Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

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